Abhinav Sharma
Frontend Developer | Full-Stack Web Developer | React & Node.js | Backend Developer | having 2+ Years of Experience | Building Scalable Web Apps for Production
- Role
- Application Support Web Engineer at Cognitensor
- Location
- Gwalior, IN
- LinkedIn followers
- 500 followers
About Abhinav Sharma
Experienced Internships with a demonstrated history of working in the educational…
Experience
Application Support Web Engineer
Aug 2025 — Present
Collaborated with development teams to identify and resolve production issues, ensuring application uptime and smooth user experience.2. Analyzed recurring technical issues and suggested code-level improvements, reducing repeat incidents by 40%.3. Documented bugs, created detailed reproduction steps, and worked closely with developers to accelerate fixes.4. Maintained SLA compliance by resolving 95% of tickets in the first interaction, significantly reducing turnaround time.5. Improved client satisfaction scores by 20% through proactive communication and timely issue resolution.6.Conducted troubleshooting sessions that reduced recurring technical issues by 40%.
Education
Rishikul Vidya Niketan School, Gwalior
12th Standard (Higher Secondary)
2017 — 2018
I.T.M Group of Institutions, Gwalior
Bachelor of Technology - BTech
2018 — 2022
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