Abhinav Muley
Project Associate Project Support, Quality Assurance, Customer Support and Data Analysis @JD Sports Fashion
Signup · Get unlimited contacts
WORK HISTORY
Project Associate Project Support, Quality Assurance, Customer Support and Data Analysis @JD Sports Fashion
Key accomplishments include:* Managed over 25 customer inquiries weekly, ensuring a 90% resolution rate that boosted client satisfaction and fostered long-term relationships with key clients.* Coordinated with cross-functional teams to address complex customer issues, achieving a 15% reduction in average resolution time and enhancing overall service delivery consistency.* Identified and recommended process improvements that increased operational efficiency by 5%, streamlining workflows and enhancing the customer experience across multiple touchpoints.* Reported 40+ cosmetic issues, enhancing UI consistency and improving overall user experience.
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering - BE
Ulster University
Master of Business Administration - MBA
ABOUT ABHINAV MULEY
Agile Project Coordinator | Scrum Master (CSM)| Agile Delivery & Project…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.