Abhinav Lal

Learning and Capability Development Consultant @Cognizant

Optimised a critical AML operations process spanning multiple risk queues and SLA/TAT bands, implementing Risk-prioritised workflows and strategic resource allocation for 30+ senior associates, significantly reducing operational escalations by implementing DMAIC-Driven process improvement approach.Designed and implemented a Six Sigma DMAIC-aligned capability tracking framework assessing tool, domain and queue proficiency across 40+ teams and 700+ professionals, enabling workforce visibility and utilisation. Streamlined 800+ sub-activities into 140 operational silos, enabling queue-level efficiency tracking, FTE productivity analysis, and targeted cross-skill training decisionsLed global process transition initiatives for for Tier 1 banking clients like RBC and PNC and automated process knowledge assessments using Power Automate, reducing manual effort by 70%(200 → 60 hours)Designed and delivered BFSI bootcamps and pre-process programs covering AML, sanctions, retail, wholesale, commercial, investment banking, financial crime risk and KYC operations, delivering training hours with an average assessment score of 94%.Governed LMS platforms and conducted SOP sign-off reviews for operations ensuring compliance alignment, integrity and audit readiness, maintaining 100% compliance across regulatory review cycles.Led global process transition initiatives for banking clients like RBC and automated process knowledge assessments using Power Automate, reducing manual effort by 70%(200 → 60 hours)Led the BFSI Vertical Club Communications Project, driving stakeholder-led engagement initiatives, by facilitating communication development sessions for over 200+ employees across the workforce.