Abhinav Khanna
Operations & MIS Executive | Excel Expert | B2B Process Optimization | Customer Experience | 5+ Years in AutoTech & Support
- Role
- Senior Technical Advisor at Concentrix
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Abhinav Khanna
Result-driven Operations Leader and MBA graduate with 5+ years of experience driving…
Experience
Senior Technical Advisor
Jul 2024 — Present · Gurugram, IN
Delivered real-time technical support to customers via live chat, ensuring 95%+ resolution within SLA. Maintained strict compliance with GDPR by redacting confidential data before logging. Conducted quality checks to align interactions with internal CSAT goals. Enhanced self-service tools by updating over 50 knowledge base articles. Flagged complex or high-priority issues for escalation to senior departments.
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