Abhinav Gupta
MBA in Accounting and Finance
- Role
- Sr Advisor at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhinav Gupta
Our team at Accenture thrives on delivering top-notch customer service, where I play a…
Experience
Sr Advisor
Aug 2025 — Present · Gurugram, IN
Client Interaction & SupportAct as the primary point of contact for clients, handling escalations, complex queries, and account-related concerns.Maintain strong client relationships to ensure satisfaction and retention.2. Account ManagementOversee multiple customer accounts, ensuring smooth resolution of issues related to billing, credit, or service delivery.Monitor account activity, analyze data, and recommend process improvements.3. Process Improvement & Quality ControlIdentify process gaps and suggest actionable solutions to enhance efficiency and customer experience.Ensure compliance with company policies, procedures, and quality standards.
Education
Mahatma Gandhi Kashi Vidyapeeth
Master of Business Administration - MBA
INSTITUTE OF COMPUTER SCIENCE AND TECHNOLOGY, VARANASI
Bachelor of Computer Application
2017 — 2020
careers for youth in Varanasi
Master of Business Administration - MBA
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