Abhinav Gaur
Fincrime l Trust & Safety l Content Moderation l Customer Support
- Role
- Operations Manager at Airbnb
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhinav Gaur
Started career as a client representative officer with Citi Phone Citibank India. Answered inbound calls providing services to credit card holders Promoted to provide service recovery for defects documented by inbound officers while servicing bank and credit card holders for Citi phone north.Handled service related concerns for Vip and Premium clients of Citibank PAN India and providing feedback and data on end to end closures and process improvementAs a manager, currently handling a team of 15 inbound officers and accountable for ensuring the service and sales parameters are met.
Experience
Operations Manager
Dec 2024 — Present · Gurugram, IN
Education
Indian Institute of Management, Calcutta
Executive MBA, Advanced Marketing
2016
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration - BBA, finance and marketing
2010 — 2013
Skills
- Microsoft Office
- Sales
- Management
- Banking
- Leadership
- Data Analysis
- Customer Service
- Business Process Re-Engineering
- Microsoft Excel
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