Abhinav Choudhary

About Abhinav Choudhary

Experienced IT Infrastructure & Automation Leader with 22 years across E-commerce, Office…

Experience

1. Senior Consultant Itom & Itam Lead Endpoint Support Asset Governance Ai Automation

   IndiGo (InterGlobe Aviation Ltd)

   Jun 2024 — Present · Gurugram, IN

   IT Operations & Asset Management Specialist in ITOM and ITAM, IT Automation & AI Leader with proven expertise in driving end-to-end automation across IT Infrastructure, Service Desk, Security, Compliance, and FinOps. Skilled in implementing AI-driven solutions for anomaly detection, automated triage, self-healing infrastructure, and cloud cost optimization. Delivered measurable ROI through: End-User Support Automation - Deployed AI-powered chatbots and auto-triage systems, reducing L1 ticket volume by 30–40% and improving user satisfaction. Service Desk & Workflow Automation - Implemented intelligent ticket routing, escalation prediction, and remediation playbooks, cutting MTTR by 30–50%. Security & Compliance Automation - Applied AI for anomaly detection, phishing defense, and automated audit evidence collection, reducing compliance preparation time from weeks to hours. Cloud Cost Optimization (FinOps)- Leveraged AI/ML for rightsizing, predictive scaling, and idle resource management, achieving 15–25% reduction in cloud spend. Business Outcomes - Reduced incident noise by up to 70%, decreased release rollback rates by 50%, and enabled resilient, self-healing IT operations aligned with business SLAs.

Education

• National Institute of Engineering

  Graduate Diploma in Computer Application , Computers

  2003 — 2005

• Microsoft

  MCP

  2000 — 2000

• Aptech

  Advance Diploma In Software Engineering

  2000 — 2002

• Cisco

  CCNA

  2001 — 2001

• Vinayaka Mission's Research Foundation - University

  Master of Computer Applications (MCA), Computer Science

  2007 — 2011

Skills

• Manage IT & Infrastructure Management Projects
• Security
• Information Technology
• Outsourcing
• Unified Aspect Dialer Mangement
• International Project Management
• Pre-Sales
• Infrastructure
• Strategy
• IT Management
• Crm
• Itil
• Bpo
• Web Project Management
• IT Service Management
• Change Management
• Networking
• Team Leadership
• Vendor Management
• Project Management
• Management
• Team Management
• Business Development
• Service Delivery
• Business Analysis
• Workforce Management