Abhinav Agarwal
Data Analytics | Data Science | Business Intelligence
- Role
- Senior Manager at Citi
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhinav Agarwal
An Analytics professional (16+ years of experience) with hands on knowledge across domains such as Customer experience and Success, Sales & Marketing operational analytics, SaaS Product and Digital Customer Journey Analytics, Supply Chain and Logistics• Experienced People manager, maintaining client relationship, flair towards delivery fulfillment, setting up teams from scratch to deliver measurable data driven results• SME for simplifying and optimizing client experience using structured and client feedback data• Proven ability to muti-task and deliver expected results in cross collaboration with global stakeholders• Experience in leading multiple teams responsible for BI, Advanced Analytics involving building and deploying statistical models and executing complex business problems across Hi-Tech, Logistics & Distribution and Retail industry
Experience
Senior Manager
Jan 2023 — Present · Karnataka, IN
CX Analytics (Stakeholder and Program Management)• Built and productionize multiple data products to simplify and make CSM coverage model more effective• Muti-tasked and deliver expected results while cross collaborating with global stakeholders to execute data driven actionable insights with Client Service Organization, Product Managers and Client Executives• Built query reduction framework to identify and share findings / opportunities to reduce queries • SME for Voice of Customer CSAT Survey Analytics and Quarterly Pulse Survey insights• Program Manage with Client service teams, Ops team and Prod Support team for simplifying the support enablement processes thus improving CX
Education
Texas McCombs School of Business
International Immersion
2012 — 2012
SPJIMR SP Jain Institute of Management & Research
Master of Business Administration (MBA), Management Information Systems, General
2012 — 2012
SGSITS, Indore
BE, Electronics and TeleCommunications
2002 — 2006
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