Abhinav Acharya
Manager Application Support, Application Support Manager & QA Lead | GCC Technology Leader – SaaS| Driving Stability, Quality & Service Excellence
- Role
- Application Support Manager at Vena Solutions
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Abhinav Acharya
GCC Tech Leader | Application Support, QA & PMO | SaaS | Automation | Incident & Release Management | Agile DeliveryCross-functional technology leader with expertise across Application Support, Quality Assurance, and Program Management within Global Capability Center (GCC) environments for SaaS platforms. I specialize in ensuring platform stability, high availability, and release confidence for customer-facing systems.Alongside leading support and QA functions, I have managed end-to-end mini programs as a PMO, including setting up a new delivery location from scratch, coordinating across technology, operations, HR, and leadership, defining governance models, tracking milestones, managing risks, and driving execution across multiple work streams.Known for a structured yet practical leadership approach, I focus on incident management, automation, Agile delivery, and scalable operations, enabling predictable outcomes and sustainable growth in fast-moving GCC setups.I’ve led L2/L3 support for critical SaaS applications, managing incidents, root cause analysis, and service restoration under pressure while also building and scaling test automation frameworks that reduce regression time, improve reliability, and support CI/CD practices. Core Competencies:Global Application Support (24x7), SLA Management, ITIL ProcessesRoot Cause Analysis, Incident & Problem Management, Release ReadinessAutomation Engineering: Playwright, Selenium, Cypress, Appium, JenkinsTesting Expertise: Performance (JMeter), API (Postman, ARC), Security, Regression, AccessibilityAgile & Project Management: Sprint Planning, Retrospectives, Risk & Change ControlTools: JIRA, Confluence, ServiceNow, Git, Jenkins, Azure DevOpsI thrive in SaaS environments that demand resilience, agility, and customer-centric delivery. My leadership ensures the balance between proactive quality assurance and reactive service stability, enabling smooth rollouts, minimised downtime, and trusted user experiences.Let’s connect if you\'re building scalable SaaS platforms and looking to strengthen your support ecosystem from the ground up.
Experience
Application Support Manager
Jan 2026 — Present
Skills
- Xml
- Microsoft Sql Server
- Sql
- Vendor Management
- Java
- Salesforce.com
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