Abhinash Choudhary
Training, Escalation & Customer Success Manager @ HCLTech | SAP Expert | AWS Solution Architect | Azure & GCP Certified | AI & Data Science Certified
- Role
- Manager, Training & Customer Success at HCLTech
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhinash Choudhary
Passionate and results-driven Learning & Development and IT Manager professional with…
Experience
Manager, Training & Customer Success
Mar 2024 — Present · Noida, IN
Designed and delivered end-to-end enablement programs (covering incident, change, and service desk management) for clients, tailored to varying technical proficiency levels to drive platform adoption and customer ROI.• Conducted onboarding and upskilling sessions on Incident Management, Change Management, Problem Management, and Knowledge Management within the ServiceNow platform.• Developed engaging, customer-facing training content and digital learning assets, leading to improved onboarding experiences, higher engagement with solutions, and increased product utilization across client organizations.• Designed and delivered customized training programs on ServiceNow modules including Incident, Request, Change, Knowledge, and CMDB for L1-L3 support teams.• Led role-specific SAP module training (MM, SD, and FI), focusing on transaction execution, reporting, and user adoption best practices.• Partnered with cross-functional teams and client stakeholders, including product managers and change management experts, to co-create strategic learning and success plans aligned with business needs.• Led role-specific SAP module training (MM, SD, and FI), focusing on transaction execution, reporting, and user adoption best practices.
Education
St. Xavier's College
Bachelor of Business Administration - BBA
Modella caretake center and school
Commerce
2009 — 2011
upGrad.com
AWS Cloud Computing Bootcamp
2025
Sai Sundaram School
Class x
Glocal University - Saharanpur Uttar Pradesh
Bachelor of Commerce - BCom
International Institute of Information Technology Bangalore
Postgraduate Degree
2025 — 2025
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