Abhinandan Jain

About Abhinandan Jain

Salesforce Business Analyst | 5.7+ Years of Experience I’m a results-driven Salesforce Business Analyst with over 5.7 years of experience in bridging business needs with scalable Salesforce solutions. I\'ve worked across industries including Banking, Insurance, Wealth Management, and Human Resources Consulting, with hands-on involvement in projects using Sales Cloud, Service Cloud, Experience Cloud, and Revenue Cloud (RLM). Business Analysis & Consulting Skills Proven expertise in requirement elicitation, documentation, and translation into actionable user stories and process flows Skilled in conducting workshops, stakeholder interviews, and discovery sessions to map user journeys and define scope Experienced in detailed design phase ownership, including questionnaire creation, parking lot management, and clarifying business rules Strong capability in managing RAID logs, reporting RAG status, and presenting project updates to senior leadership Hands-on experience in Agile, Scrum, and SAFe environments, leading sprint planning, backlog grooming, and retrospectives Led cross-functional teams across geographies, ensuring alignment between business and technology throughout the SDLC Delivered detailed functional specifications, use cases, data models, and process diagrams for development and QA Supported UAT planning and execution, as well as change management and training for end-user adoption Participated in resource planning with delivery managers to forecast capacity and align with sprint goals Salesforce Platform Skills Hands-on experience with Sales Cloud, Service Cloud, Experience Cloud, CPQ, and Revenue Cloud (RLM) Skilled in Salesforce configuration including objects, fields, validation rules, workflows, and automation using Flow & Process Builder Supported multiple Salesforce implementation lifecycles including system migration, enhancement, and optimization Proficient in decommissioning legacy systems and facilitating seamless transitions to Salesforce CRM Created and managed epics, features, and user stories in Azure DevOps (ADO) and JIRA Developed and maintained GYM (Global Your Model) and Work Order documents for consistent platform design Used Mural, Lucidchart, and Confluence to visualize and document process flows and architecture Experienced in data migration, CRM integration planning, and stakeholder testing coordination Salesforce Certified: Business Analyst | Administrator | Associate | Double Trailhead Ranger a••••••••@gmail.com, a••••••••@gmail.com +91••••••••78, 82••••••54

Experience

1. Senior Consultant Senior Salesforce Business Analyst

   Accenture

   Jan 2025 — Present · Indore, IN

   Working on the Salesforce digital transformation for a global leader in talent development. Spearheaded the discovery and design phases, collaborating with cross-functional teams across geographies to gather and document business requirements. Utilized Azure DevOps to manage epics, features, and user stories, and Mural for process visualization. Implemented Salesforce Sales Cloud, Service Cloud, Experience Cloud, and RLM Cloud, ensuring seamless integration and user adoption. Authored comprehensive GYM (Global Your Model) and work order documentation to standardize processes. Operated within a hybrid Agile-Waterfall framework, aligning multiple Scrum teams and ensuring timely delivery of enhancements.

Education

• St Xavier's College Kolkata

  Graduation