Abhin K Uday

Customer Success Manager @Skillsoft

Bengaluru, IN

Consistently achieved quota for the first three quarters of FY25 in the North American market•Developed and executed strategic account plans for 70+ Midmarket and SMB customers in North America,resulting in a 20% increase in customer expansion opportunities and a 10% improvement in renewal forecasting accuracy.•Implemented a structured customer lifecycle management approach spanning onboarding, adoption, and renewal phases, improving customer health scores by 40% across the assigned book of business.•Demonstrated \"Extreme Ownership\" approach to account management with the mentality that \"If yourteam fails, everybody fails,\" proactively identifying and resolving potential renewal challenges, resulting in a 92% on-time auto-renewal rate and 31% reduction in churn rate.•Created and delivered business reviews highlighting ROI and value realization metrics for multipleSkillsoft products, contributing to a 20% increase in product adoption rates.•Maintained CRM hygiene and quality with a structured opportunity close plan that helped in documentation of account health, plans, and communications, enabling data-driven decision making for the leadership team.•Performed thorough initial research and fact-finding before engaging with clients and leadership, often using the approach \"I looked at XYZ and can\'t find the answer, what am I missing?\" which led to more targeted questions and efficient problem-solving, improving resolution time for customer issues.•Worked collaboratively as a team player across departments to ensure customer success, enhancing personal sales competencies in pricing strategy, contract development, cross-team collaborations, and negotiations.

Visvesvaraya Technological University

Bachelor's degree, Electrical and Electronics Engineering