Abhin K Uday
Customer Success Manager @ Skillsoft | Driving adoption and Retention
- Role
- Customer Success Manager at Skillsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhin K Uday
As a Manager-Sales and Customer Success at enguru, I lead dynamic teams of sales and…
Experience
Customer Success Manager
May 2024 — Present · Bengaluru, IN
Consistently achieved quota for the first three quarters of FY25 in the North American market•Developed and executed strategic account plans for 70+ Midmarket and SMB customers in North America,resulting in a 20% increase in customer expansion opportunities and a 10% improvement in renewal forecasting accuracy.•Implemented a structured customer lifecycle management approach spanning onboarding, adoption, and renewal phases, improving customer health scores by 40% across the assigned book of business.•Demonstrated \"Extreme Ownership\" approach to account management with the mentality that \"If yourteam fails, everybody fails,\" proactively identifying and resolving potential renewal challenges, resulting in a 92% on-time auto-renewal rate and 31% reduction in churn rate.•Created and delivered business reviews highlighting ROI and value realization metrics for multipleSkillsoft products, contributing to a 20% increase in product adoption rates.•Maintained CRM hygiene and quality with a structured opportunity close plan that helped in documentation of account health, plans, and communications, enabling data-driven decision making for the leadership team.•Performed thorough initial research and fact-finding before engaging with clients and leadership, often using the approach \"I looked at XYZ and can\'t find the answer, what am I missing?\" which led to more targeted questions and efficient problem-solving, improving resolution time for customer issues.•Worked collaboratively as a team player across departments to ensure customer success, enhancing personal sales competencies in pricing strategy, contract development, cross-team collaborations, and negotiations.
Education
Visvesvaraya Technological University
Bachelor's degree, Electrical and Electronics Engineering
2014 — 2018
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