Abhilash Urs
AI Strategy & Program Management|Operations | Planning | Analytics | CSPO| IITR | CSUF
- Role
- Senior Platform Support Engineer at Concentrix
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Abhilash Urs
Experience working as a program manager and business analyst, implementing rhythm of business operations, collaborating with product managers and program managers for successful delivery of projects using agile methodology. Expertise working in agile product environment, tracking product performance metrics and reporting to C-level executives. Published technical articles in international publications and Proficiency:Program ManagementAgile Project Management: Jira, RallyExcel skills: Power Pivot, Data Model, Pivot chart, VBA, Data Analysis, VlookupProgramming Languages: R programming (Dplyr, ggplot), Python (scikit -learn, NumPy, Plotly)Business Intelligence/Analytics: Tableau, Power BI, Google Analytics, Google trends, Esri Business AnalystDatabase: MS Access, Microsoft SQL ServerCRM: Salesforce, Pipe driveVisit My GitHub profile: https://github.com/abhilashurs
Experience
Senior Platform Support Engineer
Feb 2024 — Present · Seattle, WA, US
Architected and scaled the “Agentic Readiness” framework, creating AI-driven enablement and Interchange Value Maps that connected marketing, technology, and operations for enterprise clients Developed standardized storytelling frameworks translating complex AI, automation, and security concepts into clear, customer-ready narratives and executive enablement materials. Built centralized enablement systems and content repositories—including dashboards, QBR decks, and knowledge bases—to improve content findability, reuse, and governance across regions. Led the transformation of Adobe EDU Campaign Operations into a standalone business unit, establishing governance, QA standards, and automation workflows across NA, EMEA, and APAC. Collaborated with Product, Engineering, and Field teams to align messaging accuracy, compliance, and security narratives across enterprise marketing ecosystems. Delivered data-driven insights and performance dashboards (lead scoring, funnel QA, Halo Effect reports) enabling leadership visibility and operational optimization. Mentored global stakeholders through structured enablement and cross-training programs, accelerating onboarding and scaling adoption of AI-driven marketing tools.
Education
California State University, Fullerton
Master's degree
California State University, Fullerton
Master’s Degree, Information Systems - Business Analytics
Indian Institute of Technology, Roorkee
M.TECH, Earthquake Engineering,Soil Dynamics
Indian Institute of Technology, Roorkee
Master's degree
Visvesvaraya Technological University
B.E., Civil Engineering
Skills
- Tunneling
- Analysis Design Estimation
- Ansys
- Phase 2
- Concrete
- Steel Structures
- Canse
- Civil Engineering
- Structural Analysis
- Highways
- Road
- Structural Engineering
- Geotechnical Engineering
- Feasibility Studies
- Autocad
- Business Analysis
- Staad
- Project Estimation
- Tunnels
- Soil
- Engineering
- Excavation
- R
- Sql
- Apache Spark
- Business Intelligence
- Microsoft Powerpoint
- Microsoft Excel
- Irrigation
- Bridge
- Tableau
- Marketing Analytics
- Google Analytics
- Data Analysis
- Microsoft Sql Server
- Google Adwords
- Customer Relationship Management (Crm)
- Watson
- Data Mining
- Visio
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