Abhilash Pradhan
Customer Success Manager | Driving Client Satisfaction & Business Growth.
- Role
- Customer Success Manager at GEP Worldwide
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Abhilash Pradhan
Experienced Customer Success Manager with a demonstrated history of working in the…
Experience
Customer Success Manager
Oct 2022 — Present · Mumbai, IN
Customer relationship with APAC SMB & Enterprise customers- Customer Retention & Renewals- Improve customer experience, develop strategies to address issues & improve CSAT- Identify opportunities for continuous improvement- Work closely with the customer(s) and internal resources to rapidly resolve customer issues- Serve as customer advocate collecting customer feedback on product or solution needs- Conduct Business Review with the stakeholders in addressing customer challenges and meeting customer goals- Create ROI and Value proposition to customer for continued renewal of contracts and business growth- Maintain a high level of customer satisfaction and create reference ability.
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