Abhilash Mithren
Currently working remotely from Gurgaon as a Sr. Product Support for IDrive Inc.
- Role
- Senior Product Support at Idrive Software India Pvt Ltd
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Abhilash Mithren
Proficient in prioritising and completing tasks in a timely manner, yet flexible to multitask when necessary. Worked with different organisations for nearly a decade with diverse industry experience including mortgage, banking, sales and technology. Enjoys learning new programs and processes. A team player who is attentive to detail and able to work in a fast paced environment. Excellent oral and written communication skills. Currently looking out for roles that involve significant interaction with customers- helping ensure customer satisfaction. Also, one that may involve learning new technologies, products and services.
Experience
Senior Product Support
Aug 2019 — Present · Bengaluru, IN
Diagnosis & resolving application issues- IDrive, IBackup, RemotePC, Helpdesk, RemotePC Meeting, IDrive e2.\\\\n- Provide remote assistance to customers for resolving issues pertaining to the above applications.\\\\n- Responsible for providing diagnostic technical support related to installation/configuration/issue troubleshooting.\\\\n- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.\\\\n- SME for backup issues on Linux/Unix environments, SQL server backup/restore.\\\\n- Handle escalation calls to help facilitate faster resolution.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
PA College of Engineering, Mangalore, KA
Bachelor of Engineering (B.E.)
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