Abhilash Madhavan
Engagement Manager - Professional Services- Freshworks | ITSM, CRM & EHS
- Role
- Engagement Manager at Freshworks
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhilash Madhavan
Successfully led and managed several enterprise implementations of CRM, IT Service Management(ITSM), Help Desk products(CX).Proven expertise in maintaining strong relationships with key project stakeholders, project sponsors thereby bringing upsell and cross sell opportunities. Experienced Professional Services Manager who has managed a team of Implementation consultants, System Integrators, Developers and Solution Architect. Successfully managed several key revenue generating products in CRM, ITSM, CX, EHS, e-learning (AICC and SCORM standards) domainProven expertise in Project management life cycle and managing team and customers in US, India, Middle East, Japan and parts of Europe.Strong experience of Project/Product management, Product Implementation, implementing Agile and SCRUM methodologies. Conducting regular SCRUM meetings and mentoring team on SCRUM principles.
Experience
Engagement Manager
Mar 2022 — Present · Bengaluru, IN
Education
University of Madras
Master of Computer Applications (MCA), Computer Science
2005 — 2008
Kendriya Vidyalaya
High School Diploma
1989 — 2001
Augurchand Manmul Jain College
Bachelor of Science (B.Sc.), Mathematics
2001 — 2004
Skills
- Data Analysis
- Customer Engagement
- Microsoft Sql Server
- Account Management
- Data Integration
- Databases
- Release Management
- Software Development
- Software Development Life Cycle (Sdlc)
- Project Coordination
- Requirements Analysis
- Integrated Project Delivery
- Data Migration
- Product Requirements
- Project Management
- Team Management
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