Abhilasha Khatri
Customer Success Manager| SaaS | B2B Growth | ABM Strategist
- Role
- Customer Success Manager at 6sense
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Abhilasha Khatri
I’ve spent over eight years diving deep into the world of Customer Success within the SaaS and EdTech sectors. Currently at Adobe, I manage a portfolio exceeding $2M while ensuring that my clients not only renew but thrive—boasting a 95% renewal rate! My journey has been all about understanding what makes customers tick and how we can help them achieve their goals through effective onboarding and product adoption strategies.One of my proudest moments was leading initiatives that reduced time-to-value for our clients by 30%. It’s incredibly rewarding to see how these changes positively impact their experience with our products. Before Adobe, I had the privilege of working at Masters\' Union where I optimized sales pipelines for high-value prospects—this taught me the importance of aligning sales strategies with customer needs.At Cvent, I contributed to launching several products that significantly boosted revenue and expanded our market share. Collaborating with sales and marketing teams was key here; it reinforced my belief that teamwork is essential for success. My early days at American Express shaped my approach to performance coaching and development—helping others grow is something I’m truly passionate about.Outside of work, I love staying connected with industry trends and sharing insights with peers. Whether it’s through informal meetups or online forums, I believe in continuous learning and collaboration. If you’re interested in discussing customer success strategies or just want to connect over shared interests in SaaS or EdTech, feel free to reach out via email!Skills: Customer Success Management | SaaS Sales | Account Management | Revenue Growth Strategies | Salesforce | Gainsight | Onboarding | Product Adoption | Cross-Functional Collaboration
Experience
Customer Success Manager
Sep 2025 — Present
Education
Delhi University
Bachelor of Arts (B.A.) Honors English, English Language and Literature, General
2013 — 2016
Swarnprastha Public School
Senior Secondary
2009 — 2013
Airtribe
Product Management, Product management
2024
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