Abhilasha Kumari
Quality Specialist @Wipro
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WORK HISTORY
Quality Specialist @Wipro
EDUCATION
Binod Bihari Mahto Koyalanchal University (BBMKU), Dhanbad
Bachelor's degree
ABOUT ABHILASHA KUMARI
As a Quality Specialist, I specialize in team handling,monitoring and enhancing service quality, ensuring compliance with client standards, and driving continuous improvement across customer service processes. My expertise lies in identifying performance gaps, delivering actionable insights, and working closely with teams to ensure that operational goals are consistently met or exceeded. Skilled in conducting thorough analyses of quality issues, identifying root causes, and providing feedback to agents and teams for performance improvement. Experienced in collaborating with operations and training teams to deliver effective coaching, upskilling agents, and ensuring consistent performance improvement.
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