Abhilasha Dolas
CSS @ Dow| Supply Chain Enthusiast | SAP & ERP Driven | Customer Service Excellence | Process Improvement Focused
- Role
- Css Integrated Supply Chain at Dow
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Abhilasha Dolas
Working as CSS- Integrated Supply Chain. Experienced in Production planning, Reverse…
Experience
Css Integrated Supply Chain
Jun 2024 — Present · IN
Efficiently manage the end-to-end order entry process by utilizing SAP for designated business units and customers using SAP, CRM, CSR Assistant with 100% accuracy.• Support customers by managing Road, Pickup, Marine orders with Export documents, including order acknowledgments, carrier notifications, ocean booking details, bill of lading, LTSD, REACH, COO and certificates of analysis, while adhering to service levels based on business priorities. Initiated output setup for 40% of customers to receive documents automatically through SAP.• Resolve customer issues by identifying root causes, implementing solutions, and ensuring timely follow-up—while applying learnings to improve processes and prevent future escalations.• Maintain and update Customer Material Master Data in SAP and CRM ensuring correct sourcing plant, tolerance, Shipping conditions, Inco term and currency to ensure accuracy and consistency.• Facilitate monthly cross-functional meetings with Sales Specialists, Supply Planners, Schedulers, and Receivables Specialists to ensure smooth order workflows and address root causes of issues.
Education
Savitribai Phule Pune University
Master of Business Administration - MBA
2019 — 2021
Vishwakarma Institute Of Technology
Bachelor of Technology
2014 — 2018
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