Abhilash Vadla

About Abhilash Vadla

Results-oriented Software Test Engineer with 2.7 years of experience in manual testing of…

Experience

1. Servicenow Developer

   EY

   Aug 2022 — Present · Bengaluru, IN

   As a ServiceNow Developer at EY, I have over three years of experience in designing and implementing core ITSM modules such as Incident, Change, Problem, and Service Catalog, with customized workflows, forms, and scripts to meet complex business requirements. I successfully configured HR Service Delivery (HRSD) modules, including HR Case Management and the Employee Service Center, streamlining employee onboarding and offboarding through automated lifecycle events. My expertise includes building and exposing Scripted REST APIs, implementing Transform Maps for secure inbound data integrations, and configuring the MID Server to enable seamless communication with external systems. I have developed automation solutions using Flow Designers, Business Rules, Client Scripts, Script Includes, and Scheduled Jobs to reduce manual efforts and improve SLA compliance. Additionally, I designed and developed Service Catalog record producers, catalog items, and approval workflows to enhance service request handling while ensuring security through the definition of users, groups, and roles with Role-Based Access Controls (RBAC). Working in an Agile environment, I actively participated in stand-ups, sprint planning, and retrospectives to ensure timely delivery of project goals, and I also mentored and onboarded new team members by sharing platform best practices and development standards.

Education

• Malla Reddy Engineering College

  Bachelor's degree

  2017 — 2021