Abhilash Sharma
Vendor Management | Workforce Management |Global Support Operations | Program and Project Management | Customer Experience | Lean Six Sigma
- Role
- Vendor Manager at Wise
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhilash Sharma
Operations Leader | Vendor & Workforce Management | Strategic Planning | Project ManagementI’m an experienced operations leader with 8+ years at top-tier organizations like Uber and Amazon, where I’ve led high-impact initiatives across vendor management, forecasting, and real-time operations. My approach combines strategic oversight with hands-on execution, driving over $5.5 million in cost savings while consistently achieving 90%+ SLA and CSAT scores.At Uber, I currently serve as a Global Vendor Specialist, managing operations across two vendor sites with 275+ staff. I’ve driven 98% audit compliance, eliminated inefficiencies in contact center workflows (cutting handle time by 13%), and reduced operational costs by $3M through behavioral and process redesign.Previously, as Forecasting Lead, I led global demand planning efforts for Uber’s multi-platform services—refining long-term forecasts, mentoring analysts, and aligning operations with strategic goals. This work enabled a 94% on-time delivery rate and improved SLA adherence to 90%.In my role as Real-Time Management Lead, I optimized live support performance by strengthening escalation systems and data reporting frameworks, contributing to a 10% reduction in SME wait times and 90% service adherence.At ToTheNew, I managed operations for marquee clients like AMC and Amazon Prime, improving workflow performance and resolving complex issues through structured problem management.My early foundation at Amazon included managing large teams, spearheading chargeback prevention strategies that saved $2.5M annually, and implementing structured problem-solving tools like Ishikawa and FMEA. I was honored with the Diamond Award and Customer Delight Award for my contributions.I’m passionate about blending data-driven strategy with people-centric leadership to build scalable, high-performance operations. I thrive in fast-paced environments and love turning complex challenges into measurable outcomes.
Experience
Vendor Manager
Oct 2025 — Present · Hyderabad, IN
Education
National Defence Academy, India
Bachelor's degree, Trained for Army ( Officer Cadre)
2010 — 2012
Jawaharlal Nehru Technological University
Bachelor of Technology - BTech
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.