Abhilash Puthanpurayil
ITSM and ServiceNow Practice Head | #DigitalTransformation #HealthcareTech #OracleCloudERP #Salesforce | Enabling Scalable Solutions in Service Management & Innovation
- Role
- Director at enGen Global
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Abhilash Puthanpurayil
Strategic IT leader with 19+ years of experience driving enterprise transformation and service excellence across the US healthcare domain. Proven expertise in building and scaling Global Capability Centers (GCCs) that enable innovation, operational efficiency, and digital maturity for large healthcare enterprises.As a Practice Head for ITSM and ServiceNow, I focus on developing globally integrated delivery models that align technology, process, and people to achieve measurable business outcomes. I have successfully built offshore capabilities across Salesforce, Oracle ERP, ServiceNow, and ITSM practices, driving end-to-end ownership, automation, and service improvement.My leadership philosophy blends strategic vision with execution excellence—shaping high-performing, cross-functional teams that deliver value at scale. Experienced in portfolio management, P&L ownership, stakeholder engagement, and service transformation, I’m passionate about enabling organizations to achieve speed-to-market, compliance, and sustainable growth through technology.Core Competencies: IT Service Management (ITSM)| ServiceNow Strategy & Implementation | Digital Transformation | GCC Leadership | Global Delivery & Operations | Process Governance | Healthcare Technology | Service Excellence | Organizational Capability Building.
Experience
Director
Nov 2025 — Present · Chennai, IN
Education
Alpha Arts And Science College
BSc Comp Sci
2000 — 2003
Indian Institute of Management, Lucknow
Data Driven Product Management
Madras Christian College
MCA, Computer Science
2003 — 2006
Skills
- Unix Shell Scripting
- Business Intelligence
- Business Process
- Performance Tuning
- Xml
- Crystal Reports
- Production Support
- Resource Management
- Data Warehousing
- Business Requirements
- Sqr
- Pre-Sales
- Peoplesoft
- Microsoft Sql Server
- Requirements Gathering
- Sql Tuning
- Unix
- Oracle Applications
- Pl/Sql
- Software Project Management
- Databases
- Integration
- Business Analysis
- Sql
- Peoplesoft Scm
- Quality Center
- Systems Analysis
- Weblogic
- Oracle
- Requirements Analysis
- Peoplecode
- Testing
- Data Migration
- User Acceptance Testing
- Peopletools
- Erp
- Sdlc
- Solution Architecture
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