Abhilash Patro

Operations Coordinator @Gallagher

City Of London, GB

Process Improvement: Design and oversee improvements in workflows and efficiencies, ensuring documentation is clear, compliant, and accurate- MI Data Management: Collaborate with leadership and teams to implement and review MI data, ensuring service standards are met- IT Optimization: Support updates to IT platforms, maximizing efficiency across systems- Performance Monitoring: Track employee KPIs and performance metrics to foster accountability and excellence- Team Development: Coach and develop team members to meet future business needs and market opportunities- Stakeholder Engagement: Build trusted relationships with internal stakeholders- Compliance: Ensure adherence to Gallagher’s Professional Standards Manual and applicable laws, addressing issues proactively- Client Focus: Align processes with Gallagher’s values, prioritizing client satisfaction and ethical practices- Operational Strategy: Communicate strategies and lead implementation, conducting reviews to meet budget targets- Reporting: Prepare and deliver impactful presentations as required- Efficiency: Create efficiencies to maximize productivity and maintain service quality- Proactive Planning: Anticipate business changes and develop plans to address them- Team Growth: Support operational aspects for team growth and success.

Berhampur University, Berhampur

Bachelor of Business Administration (B.B.A.)