Abhilash Gundu

Experience

1. Software Engineer

   Caliber It Solutions Inc

   May 2024 — Present · US

   Led critical outage triage calls, coordinating with cross-functional teams to restore services within SLA, even during high-pressure on-call rotations.• Developed a standard operating procedure for incident escalation and root cause analysis, reducing repeated incident rates by 40%.• Administered Active Directory infrastructure for users, including GPO creation, OU design, and authentication troubleshooting. Improved user access efficiency and reduced support tickets by optimizing identity and access management.• Automated Office 365 operations using PowerShell, covering Exchange Online, Teams, and OneDrive administration. Reduced manual workload by 25% and accelerated user provisioning and license management processes.• Led migration of legacy on-prem apps to cloud-native platforms (Azure), ensuring alignment with ITIL processes and NIST security standards. Achieved 30% cost savings while improving system scalability and compliance posture.• Installed, configured, and supported Unix/Linux systems (RHEL, CentOS, Ubuntu), managing core services and protocols including TCP/IP, SMTP, HTTP, SNMP, LDAP, DNS, NFS, DHCP, NAS, FTP, SSH, and firewall configurations. Performed advanced debugging and performance tuning to ensure high system availability.• Managed and optimized relational databases such as MSSQL, MySQL, and PostgreSQL, as well as NoSQL solutions like MongoDB in cloud environments (AWS & Azure).• Implemented automated backup and recovery workflows using AWS RDS, Azure SQL Database, Amazon DocumentDB, and Azure Cosmos DB, improving data protection, reducing RTO/RPO, and ensuring disaster recovery readiness.

Education

• Vasavi College of Engg

  Bachelor's degree, Computer Science

• University of Cincinnati

  Master's degree, Information Technology