Abhilash Gogulamudi

About Abhilash Gogulamudi

I am an IT Service Leader with over 6 years of experience driving operational excellence and service reliability across the Banking and Telecom sectors. My career is built on a foundation of bridging the gap between complex technical operations and strategic business objectives. I leverage a deep understanding of ITIL and Agile frameworks to lead cross-functional teams, manage high-stakes vendor relationships, and ensure that critical digital services remain resilient and high-performing.Professional Highlights:• HSBC (IT Service Owner): I own the end-to-end health of IT services for mission-critical banking applications. I govern SLAs, OLAs, and key risk indicators while ensuring full compliance with banking controls and audit requirements. I partner with engineering to drive Disaster Recovery (DR) readiness and lead CAB assessments to mitigate risk during change implementation.• Liberty Global (Service Delivery Manager): Led Incident and Problem Management for global business units. I drove structured Root Cause Analysis (RCA) and facilitated Major Problem Reviews to prevent recurrence. I defined CSI roadmaps that aligned technical performance with business priorities using tools like BMC Remedy and Cupenya.• Telstra International (Global Service Operations Lead): Spearheaded key phases of a large-scale operations transition, ensuring seamless knowledge transfer and service stabilization through SOP documentation and structured escalation workflows.• Telstra (Provisioning & Billing Consultant): Managed the service order lifecycle, performing billing audits to prevent revenue leakage and collaborating with engineering to accelerate service activation timelines.Credentials:• MBA in Digital & Telecom Management (Marketing & Finance focus).• Certified Scrum Master (CSM®) & Certified Scrum Product Owner (CSPO®).• ITIL® v4 Foundation Certified.I am passionate about building resilient, business-aligned service ecosystems. Let’s connect to discuss ITSM, Operational Governance, or Agile Transformation. Contact: a••••••••@gmail.com Twitter: AbhilashAmico

Experience

1. Senior Associate Consultant

   Infosys

   Oct 2023 — Present · Pune, IN

Education

• Nalanda Degree College, AndhraPradesh

  Bachelor of Science (B.Sc.), Mathematics, Statistics & Computer Science

• Symbiosis Institute of Digital & Telecom Management (SIDTM), Pune

  Master of Business Administration - MBA, Marketing & Finance