Abhilash Arsod
Product Owner | Salesforce | Agile Product Management |
- Role
- Product Owner at Cognizant
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhilash Arsod
I am a results-driven Product Owner and Process Consultant with 7+ years of experience…
Experience
Product Owner
Feb 2024 — Present · Hyderabad, IN
Led the design, implementation, and optimization of Salesforce Service Cloud for Liveramp Service Operations, enabling efficient case management, SLA tracking, approvals, surveys, and community knowledge sharing. Delivered end-to-end solutions for multiple business teams including Technical Support, Billing, and Customer Operations.• Acted as Product Owner for Service Cloud, driving roadmap execution, backlog prioritization, and agile sprint planning.• Partnered with stakeholders to define case management best practices and deliver scalable solutions including Email-to-Case, Web-to-Case, Community-to-Case, CSAT Surveys, and Product-based Knowledge Articles.• Implemented SLA Milestones to ensure compliance with service commitments and enhanced case resolution efficiency.• Integrated Experience Cloud with Coveo & Glean for advanced email summarization and AI-driven knowledge recommendations.• Directed engineers during agile sprints to deliver enhancements and resolve critical defects.• Conducted product training sessions, demos, and adoption workshops to drive user engagement and effectiveness.• Facilitated cross-functional feedback sessions to capture insights and continuously improve service delivery.• Utilized data-driven analysis to identify trends, optimize workflows, and enhance customer experience.
Education
MITSOM | MIT School of Management
Master of Business Administration - MBA, Marketing
2017 — 2019
Sant Gadge Baba Amravati University, Amravati
Bachelor of Engineering - BE, Mechanical Engineering
2010 — 2015
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