Abhik Mukherjee
Sd manager
- Role
- Senior Technical Lead at IGT Solutions
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Abhik Mukherjee
An accomplished professional with total of 10+ Years of experience in IT/ITes with expertise in ITSM and developing client services operations and streamlining delivery of products/services. ITIL Certified.Ability to lead a large operational team, providing coaching, counseling and mentoring of the operations team. Good leadership qualities, highly motivated and self-starter. Ability to direct the Operations team to achieve the desired Service Management performance.Proven effective management track record.Knack to find dynamic solutions to difficult problems.
Experience
Senior Technical Lead
Aug 2024 — Present · Gurugram, IN
managing L1 and L2 service desk agents, MIM
Education
Udemy Alumni
ITIL foundation
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Operations Management and Supervision
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.