Abhik Mazumder

About Abhik Mazumder

Hi, I’m Abhik Mazumder – a results-driven IT Leader with 18+ years of experience…

Experience

1. Project Manager

   IBM

   Feb 2023 — Present · Mumbai, IN

   Project: IndusInd Bank’s – Multiple Application L3 Support Manager• Delivered advanced L3 technical support by effectively diagnosing and resolving complex application issues across platforms (Indie, Veefin, Jocata, WhatsApp Banking, Chatbot, and InstaOTP).• Executed thorough root cause analyses, implemented targeted fixes, and recommended proactive measures to enhance system stability.• Collaborated with cross-functional teams to develop, test, and deploy application enhancements, ensuring seamless feature integration.• Ensured strict SLA compliance by resolving issues efficiently and enhancing the end-user experience.• Authored comprehensive documentation, facilitated knowledge transfer to L1/L2 teams, and acted as the primary escalation point for critical incidents.• Monitored system performance, identified optimization opportunities, and drove operational efficiency.• Liaised with stakeholders to prioritize issues, manage expectations, and provide consistent progress updates.Project: IndusInd Bank’s – Incident Management• Directed the incident management process, ensuring consistent adherence to protocols by all relevant teams.• Identified, and prioritized incidents based on impact and urgency to accelerate resolution.• Coordinated with technical teams to swiftly diagnose and remediate service disruptions.• Acted as the central point of contact during major incidents, ensuring streamlined communication between internal teams, stakeholders, and external vendors.• Delivered timely updates on incident status, resolution efforts, and potential service impacts.• Conducted post-incident reviews, pinpointing root causes and driving corrective actions to prevent recurrence.• Implemented continuous improvement strategies to optimize the incident management process.• Maintained accurate incident logs and reports, adhering to internal policies and regulatory standards.Project: Equitas Small Finance Bank – Digital Platform App

Skills

• Node.js
• Zend Framework
• Xml
• Jsp
• Javascript
• Html 5
• Angularjs
• Web Development
• Java
• Json
• Css
• Microsoft Sql Server
• Apache
• Lamp
• Html
• Web Services
• Jquery
• Web Applications
• Codeigniter
• Mysql
• Php
• Cascading Style Sheets (Css)
• Ajax
• Sql
• Asp.net