Abhijit Kini
Global SaaS Support Leader | Driving Customer Experience Transformation | Scaled Teams across North America, EMEA, APAC | SLA & CSAT Excellence | AI + Automation in Support
- Role
- Advisor at Supio
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Abhijit Kini
I believe Support isn\'t a cost center. It\'s a growth engine. At Microsoft, I built programs that unblocked $1B in deals. At Oracle, I launched initiatives that saved $1.5M annually.At Highspot, I scaled global support across three continents, delivered 22 consecutive quarters of record SLA and CSAT, and monetized support.The results speak for themselves. Support became a competitive advantage. Teams grew into leaders. Customers trusted us more. Today, I help SaaS and AI-first startups do the same. Turn support into revenue. Bring efficiency with AI.Build teams that scale. If that\'s your vision too, let\'s connect.
Experience
Advisor
Feb 2025 — Present · Seattle, WA, US
Education
Arizona State University
Master of Science (MS), Information Systems
Manipal Institute of Technology
Bachelor of Engineering (B.E.), Mechanical
Skills
- Continuous Integration
- Continuous Delivery
- Microservices
- Devops
- Cloud Computing
- Saas
- Vendor Management
- Enterprise Software
- Service Delivery
- Microsoft Exchange
- Business Intelligence
- Leadership
- Technical Support
- Troubleshooting
- Project Management
- Networking
- Sharepoint
- Microsoft Sql Server
- Office 365
- Strategic Planning
- Customer Service
- Windows Azure
- Customer Experience Management
- Customer Experience Analysis
- International Project Management
- Enterprise Support
- Committed to Customer Satisfaction
- Technical Leadership
- Software Project Management
- Software as a Service (Saas)
- Program Management
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