Abhi Ravishankar
Senior Itsm Analytics & Process Consultant @BMO
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WORK HISTORY
Senior Itsm Analytics & Process Consultant @BMO
Toronto, ON, CA
EDUCATION
Shanghai Jiao Tong University
Engineering Term Abroad, Mechanical Engineering
Purdue University
Bachelor of Science (BS), Mechanical Engineering
Temple University
Master of Science - MS, Mechanical Engineering
SKILLS
ABOUT ABHI RAVISHANKAR
Experienced ITSM Analyst, Major Incident, Problem and Change Management Leader with 7+ years orchestrating mission-critical IT services for Fortune 500 companies including Thomson Reuters, LSEG, and Cenlar FSB.I specialize in leading enterprise-level incident response, PIR and problem management coordination, managing Pre-CAB/CAB processes, and optimizing ServiceNow workflows across multi-supplier environments. Recent achievements include implementing AI-driven automation using Copilot AI for change metrics reporting and coordinating major incident resolution for North American financial exchanges.Key Accomplishments-Major Incident Leadership - Orchestrated cross-functional teams to resolve critical incidents for stock exchanges and financial institutions-Problem Management - Coordinated and collaborated with various infrastructure, development and asset teams to diagnose root cause of incidents in a proactive and reactive setting-Change Management Excellence - Led CAB risk assessments and post-validation processes, improving change success rates-Process Innovation - Automated ServiceNow reporting workflows and enhanced dashboard visibility for executive stakeholders-Multi-Supplier Coordination - Managed vendor relationships ensuring SLA adherence in complex enterprise environments-Team Development - Trained 50+ professionals on ITSM processes, incident protocols, and ServiceNow best practicesTechnical Expertise: ITIL V4 | ServiceNow Administration | Major Incident Management | Problem Management | Change Advisory Board Leadership | Service Level Management | AI Ops & Prompt Engineering | ITSM | Power BI Analytics | Multi-Supplier Management
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