Abhijith Kr
Customer Service Executive at CIS Connect Global Logistics
- Role
- Customer Service Executive at Lancer Container Lines Ltd
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Customer Service Executive
Jan 2022 — Present · Mumbai, IN
Negotiated competitive freight rates with shipping lines, ensuring cost-effective pricing for clients while maintaining service quality.Managed CRO releases, loading lists, and SI submissions for seamless shipment processing.Coordinated pre-alerts, onboard updates, and in-transit documentation for timely deliveries.Ensured compliance by reviewing CMR, RWR, and related shipping documents.Managed pricing for shipments, providing accurate and timely quotes to customers based on route, volume, and service type.Collaborated with agents, providing consistent status updates until successful delivery.Coordinated with overseas agents to ensure seamless communication and timely updates on shipment status, pricing adjustments, and rate changes.Acted as the primary point of contact between clients and carriers, addressing customer inquiries and resolving issues related to pricing, shipment delays, or service discrepancies.Maintained up-to-date knowledge of market trends, carrier tariffs, and regional shipping regulations to provide informed pricing decisions.Monitored and ensured timely updates on shipping line schedules, rates, and service offerings to offer accurate information to clients and optimize logistics operations.
Education
Mahatma Gandhi University
Postgraduate Degree, Logistics, Materials, and Supply Chain Management
2018
NSS Higher Secondary School
High School , High school
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