Abhijit Upare
Senior Manager - Service Delivery
- Role
- Service Delivery Manager at Cognizant
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Abhijit Upare
Extensive project management & governance experience in conceptualizing, developing, implementing solutions, partnering closely with clients, business leaders & stakeholders to achieve higher levels of efficiency & effectiveness Experience in Cyber security and IT Infrastructure with a focus on Infrastructure Security, SOC monitoring, Identity & Access management, Application security, Vulnerability management End to End service delivery in line with IT Infrastructure operations service catalogue Proven leadership capabilities in IT maintenance Cost & effectively managing teams in an Onsite/Offshore Support Model Gained international exposure while dealing with a satisfied customer base in AMER, EMEA, APAC Vertical experience in managing customers in BFSI, Manufacturing, Healthcare domains Good knowledge of information security, audits and compliance Expert in setting up, evaluation, administration, migration of RDBMS technologies (SAP Sybase ASE, IQ, Replication, MSSQL, Oracle) A forward-thinking person with strong communication, analytical & organizational skills; well organized with a track record that demonstrates self-motivation & creativity to achieve corporate goals
Experience
Service Delivery Manager
Apr 2017 — Present · Pune, IN
Managing Service Delivery of multiple projects / contracts (Cloud Migrations)/ Operations, Unix L2, Windows L2, Database L2 (Oracle, SQL & Sybase), Storage, Web (JAP and DAP), Citrix and VDI support, End-user Support, Access Management, Development Support, Desktop and Server Packaging, ServiceDesk Support for all regions (CH, AM, EMEA & APAC)Managing Cyber Security/ IT security service delivery including Firewall, IPS, Identity and access management, Application security, Vulnerability Management, Endpoint security, Web Proxy, Load balancer & SOC
Education
University of Pune
Post-Graduate Diploma In Business Management (PGDBM)
2010 — 2012
CDAC Hyderabad ACTS
PG Diploma in Advanced Computing
2002 — 2003
COEP Technological University
B.E.
1998 — 2002
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