Abhijit Singha
Deputy Manager, Trust & Safety Operations at Wipro| Ex-Genpact, ResourcePro| Service Delivery Operations | Trust & Safety | Customer Success, Service & Operations | Green Belt
- Role
- Deputy Manager at Wipro
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Abhijit Singha
A results-driven Deputy Manager – Operations with 8 years of experience in Service Delivery, Operations, and Customer Success within the IT Services & Consulting sector. An MBA in Operations & Supply Chain Management, with hands-on expertise across US Healthcare, P&C Insurance, and Trust & Safety operations.Proven track record in leading and optimizing end-to-end service delivery, driving process transitions, and strengthening quality, training, and continuous process improvement frameworks. Experienced in people leadership, stakeholder management, and conflict resolution, while consistently delivering on operational KPIs, efficiency, and client satisfaction.Strong background in day-to-day operations management, performance and escalation handling, and business growth enablement, supported by data-driven decision-making, visualization, and analytical thinking. A Six Sigma certified professional with prior experience at Genpact and ReSource Pro, known for building high-performing teams and delivering sustainable operational excellence.Leadership, Goals, Consistency, Career growth 🧿
Experience
Deputy Manager
Jan 2026 — Present · Hyderabad, IN
Oversee day to day operations, service Delivery Operations and Business optimising with strategic decision. Driving operational efficiency and service excellence for leading operations programs. Strategic planning, workflow optimization, people leadership, and client relationship management.Operations Management, Business Process and optimising strategically
Education
Hem Sheela Model School - India
1 to 10, Mathematics and Computer Science
1998 — 2011
Pondicherry University
Master of Business Administration - MBA, Operations & Supply chain Management
Bidhan Chandra Institution, Durgapur
Higher secondary, Science
2011 — 2013
Dr MGR Educational and Research Institute
Bachelor of Technology - BTech, Mechanical Engineering
2013 — 2017
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