Abhijit Roy

About Abhijit Roy

I\'m a young Tech freak looking for a great opportunity with a mid-large size firm where I can manage key projects that impact the organisation as well as broaden my scope of learning from the organisation’s members.Experienced working in the Computer Software Industry\'s. I have created a website in U.G days. Skilled in MS Office, Volunteering, Motivator, PHP, MySQL, Java and Python language, Communication and Management. Strong education professional with a Bachelor of Commerce - B.COM+CA focused in Computer Science from Dr Ambedkar Institute of Management Studies Research, Deekshabhoomi,NAGPUR.

Experience

1. Senior Analyst

   HCLTech

   Mar 2026 — Present

   Perform technical support to clients via telephone, chat, emails, or self-service tickets across all geographies. Provide Level 1 triage and resolution such as password resets and account unlock for reported incidents and request ensuring 100% compliance with internal policies and procedures. Provide hardware and software support to users which includes application supports like MS Office, Teams, Outlook, Citrix, VPN, SCCM, Amazon Workspace etc. Troubleshoot Teams meetings, chat issues, Outlook plug-ins and SharePoint access problems. Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand. Supported SAP users accounts include password resets, MFA issues, and access management. Build knowledge articles, or flag the need for such content, when relevant knowledge articles are not available. Taking Ownership for the Tickets/Request and communicating with customer on a regular basis to ensure speedy resolution. Hands on experience on ServiceNow/ SNOW/ RemedyNow/ Beyond Trust / any ITSM tool.

Education

• AIIMS Bilaspur

  XII (Commerce)

• Dr Ambedkar Institute of Management Studies Research, Deekshabhoomi

  MCM

• Rashtrasant Tukadoji Maharaj Nagpur University, Nagpur

  Bachelor of Commerce and Computer Application

• Bal Bharti Public School, NTPC Seepat

  12th, Business/Commerce, General

  2015 — 2017

• DAIMSR Nagpur

  M.C.M.

• DAIMSR Nagpur

  B. Com (Computer Application)

• Dr Ambedkar Institute of Management Studies Research, Deekshabhoomi

  Bachelor of Commerce - BCom + CA, Computer Science

  2017 — 2020

• Dav public school ,Bilaspur

  10th

  2001 — 2014