Abhijit Nandan

Major Incident Manager @Tata Consultancy Services

Bengaluru, IN

Manage the incident and service requests throughout request management processes. • Oversee the service requests processes to ensure fulfilment of business requests.• Develop and maintain Incident and service requests process, procedures and workflows. • Collaborate with IT teams, and vendors to resolve incidents and fulfil service requests. • Develop and maintain required metrics and reports. • Provide training and support to IT staff on various processes to adhere the changes or incidents occurring. • Continuously improve the processes to meet business needs.

Saroj Mohan Institute of Technology

Diploma

Nabadwip Bakultala High school

High School Diploma