Abhijit Mukherjee

About Abhijit Mukherjee

Significant experience in driving overall Project Execution – IT & Telecom (in sync with the macro-organizational plan); inclusive of defining the roadmap, budgeting, technology evaluation & evangelization, and execution of multi-million dollar / multi-location projects.=> Expertise in planning & establishing project functions involving selection of appropriate technology & products, negotiating with partners, finalizing Service Level Agreements, outsourcing tasks and timely completion of transition & transformation.=>Interfaced with top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance and productivity to the next level.=>Harnessed technology to make better business decisions, improve efficiency and customer satisfaction; brought operations on par with international standards by facilitating the implementation of contemporary applications and solutions.=>Extensive experience in all aspects of the project life cycle; including initial feasibility analysis, Requirement analysis, conceptual design & high-level architecture, implementation and enhancement.=>Hands-on experience in creating RPA, AI/ML Model; including Technical / Functional Specification, Requirement analysis, Solution design & High-Level Designing, Deployment and Maintenance. Skill-Set Summary: Internal Consulting & Solution Delivery MS Process Management (ITIL, COBIT 5, eTOM, etc.) Cost Optimization Planning / Budgeting Outsourcing / Partner Management Multi-Location Infrastructure Management Program & Portfolio Management Contract Governance / CXO Meet & Prep Business Process Automation (RPA / AI / ML)

Experience

1. Global Service Delivery Manager

   HCLTech

   Sep 2022 — Present · Cologne, DE

   Presently handling Day 2 Operations handover for Multi Cloud Operations (MPC), which includes subscription of Azure, AWS and GCP. Driving skill-based Resource ramp up and process customization / implementation to adopt Cloud Ops quickly Cyber Security control assessment is in progress for remediation planning and execution. Operational risks are also being identified for business continuity and comprehensive compliance. Developed and established Cross Functional interfaces with all Delivery Teams. This has further helped in implement uniform ways of working throughout the Delivery Functions. Content preparation for C-Level meetings and ensured appreciation from the forum especially from CQO for QMS drive. Improvement strategy preparation and implementation for multiple Business Services such as ERP, Network, etc. Created use cases to demonstrate continuous improvement. Majorly CMDB improvement was strategically planned and executed for quick wins. Sustained CMDB Accuracy @95% after its improvement from 32%. Presently SNOW Discovery module is implemented for Auto Discovery Established SLM function and improved KPI attainments from ~40% to 100% for 300+ Contractual KPIs. Established collaboration with Reporting team and designed KPI Report & dashboard presentation as per agreed Contract with Customer. Added different parameters for automated exclusion criteria for reduced efforts, conflict and human error. As a Financial Control measures worked on Service Credit (LD). Significant number of ticket level analysis have been done to create business cases in reference to Contract guidelines to contest and justify.

Education

• Symbiosis institute of Management Studies

  PGDBA

  2007 — 2010

• University of Calcutta

  Bachelor of Science (B.Sc.)

  1999 — 2002

• Hooghly Branch Govt. High School

  I To XII

  1987 — 1998