Abhijit Jadhav

About Abhijit Jadhav

I’m an experienced Business Analyst with 5 plus years of expertise in the life insurance domain, having worked with leading clients such as Aditya Birla Sun Life Insurance, Edelweiss Tokio Life Insurance, and Bajaj Allianz Life Insurance. I have hands-on experience in gathering, analyzing, and translating business requirements into detailed documents like BRD, FRD, SRS, and user stories. Skilled in identifying process gaps, assessing business impact, and modeling workflows using UML, BPMN, context diagrams, and flowcharts. Proficient in defining AS-IS and TO-BE business processes, conducting requirement workshops, and prioritizing needs using MoSCoW and business value frameworks. I’ve also prepared use cases, process flows, traceability matrices, and change requests, along with wireframes and mockups to support solution design. My experience spans across policy servicing, system integration, and process automation, working on key projects such as Payout Process Re-engineering, Penny Drop Validation, Claim Automation, and Policy Reinstatement. I’ve also contributed to INGENIUM integrations (with NOVA and MAXIS), regulatory changes like GST updates, and data migration activities. Strong in UAT coordination, production issue RCA, and Agile delivery, I act as a bridge between business and technical teams to ensure smooth delivery of business objectives. Tools and platforms I’ve worked with include INGENIUM, MS Dynamics 365 CRM, ServiceNow ITSM, and Azure DevOps.

Experience

1. Business Analyst

   Experis

   Sep 2025 — Present · Thane, IN

   As a Business Analyst, I am responsible for managing and enhancing the INGENIUM system for Aditya Birla Sun Life Insurance. My key responsibilities include:Working on system integrations between INGENIUM and external systems such as NOVA and MAXIS (Claim Portal) and many more.Analysing and resolving production issues, identifying root causes (RCA), and coordinating immediate fixes or change requests (CRs) as required.Performing data migration activities to ensure smooth system transitions.Driving system enhancements to improve user experience and optimize performance for example, reducing batch processing time.Managing regulatory and compliance-related changes, including updates for GST deductions, surrender logics, and other statutory requirements.Actively contributing to database optimization, including the creation of stored procedures and views in INGENIUM DB.Preparing Business Requirement Documents (BRD) and Functional Specification Documents (FSD) from a technical perspective to ensure accurate system implementation