Abhijit Gangully
Technical Writer @Cnergyis Infotech India Pvt. Ltd
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WORK HISTORY
Technical Writer @Cnergyis Infotech India Pvt. Ltd
Mumbai, IN
Develop comprehensive documentation that meets organizational standards. Gain deep understanding of products from SME and translate complex information into simple, polished and engaging content. Write user friendly contents in User Guide, User Manual and Installation Manual that meets the need of target audience for User success. Evaluate current content and develop innovative methods for improvement. Write BRD post interacting with client for implementation team. Create FAQ\'s for multiple tickets or queries raised by customer to Customer Support Team.
EDUCATION
College of Aeronautical Engineering
Licensing of Aircraft Maintenance Engineering, Aircraft Maintenance Engineering
ABOUT ABHIJIT GANGULLY
Dedicated Technical Writer and IT Project Coordinator with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner like-minded individuals to achieve goals. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Worked with client to determine requirements and provide excellent service. Proven success in writing content that engages readers and builds interest brand Detail-oriented, perceptive and systematic in reviewing text and updating content Strong promotional, customer relations and problem-solving abilities. Specialities _ Project Planning, Client Interaction, BRD, Gap Analysis, Time Management, Stakeholder Management, Mobile app and Web Project delivery, Technical Writing, Content Writing, User Guides, User Manuals, FAQ, Customer Success, Customer Support.
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