Abhijit Das
Program Manager at Amazon
- Role
- Program Manager at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Abhijit Das
With over eight years at Amazon as a Workforce Manager, I have supported a 24/7 operation…
Experience
Program Manager
Sep 2017 — Present · Bengaluru, IN
Supporting a 24/7 business of 1100 + headcount based out of India and Costa Rica- Planning the profitability with the leadership through right sizing of headcount, seats and site- Reduce the revenue leakage by prioritizing high order values as compared to low order values- Usage of automation to reduce productivity leakages leading to revenue loss- Working on AI solutions to reduce the time spent handling tasks by creating an automated alert mechanism- Back up management to avoid misses due to single point of contact- Governance mechanism to ensure service levels are met week on week- Ensuring optimal staffing for enhanced customer experience- Working with the machine learning team to reduce repeat contacts generated due for the same reason within the threshold- Maintained sim accuracy and timelines with 99.8% accuracy- Recognized by the leadership for achieving the highest schedule adherence and schedule conformance while managing the UK customer service for customer service in retail across all marketplaces in retail- Set up the BLR WF support for AWS customer service team.
Education
Calcutta University, Kolkata
Bachelor of Science - BS
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