Abhijit Choudhury
Team Leader of Ict Service Support Operation @Purmo Group
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WORK HISTORY
Team Leader of Ict Service Support Operation @Purmo Group
GB
Team Leader – ICT Service Support OperationsLed the ICT Service Support Operations team, managing a multi-disciplinary Service Desk supporting ERP LN, enterprise applications, and end-user devices across multiple European sites.Delivered IT support to Distribution, Manufacturing, Finance, and Business Tools functions, ensuring stable operations and rapid incident resolution.Played a key role in ERP LN initiatives, including internal and external EDI setup and mapping, enabling seamless system integration across all European locations.Designed, configured, and implemented a barcode-based factory shipment solution to support inbound and outbound inventory transactions, significantly improving data accuracy and operational efficiency.Key Projects & AchievementsSuccessfully implemented ERP LN at a manufacturing site, leading data migration and data archiving activities to ensure system integrity and continuity.Maintained and supported the ERP LN environment, managing data exports/imports and configuration changes to meet evolving business requirements.Led a group-wide EDI implementation for ERP LN across all European sites, coordinating internal teams and external partners.Implemented a factory shipment barcode scanning solution to capture inbound and outbound inventory data in real time.Managed the Hyperion reporting system, producing and maintaining business and financial reports for stakeholders.Ensured IT service delivery aligned with ITIL best practices (ITIL Foundation certified).
EDUCATION
Arya Vidyapeeth College
Bachelor's degree, Maths, Physics and Geology
Aptech New Delhi - India
Post Graduate Diploma in Software Engineering, Computer and Information Sciences and Support Services
SKILLS
ABOUT ABHIJIT CHOUDHURY
Professional Summary:Technically sophisticated and business-savvy management professional with a pioneering career spanning leadership, ERP implementation, and enterprise application support. Combines strong strategic oversight with hands-on expertise in ERP LN administration, customization, and development. Proven ability to deliver multiple mission-critical initiatives on time and under budget while maintaining a sharp focus on operational efficiency and bottom-line results. Recognized for building high-performing teams and implementing advanced technology solutions to meet diverse business needs.Core Specialties & Experience:Team Leader – ICT Service OperationsERP LN Application Support & Distribution: SLS, PUR, INV, ILC, EDI (Internal & External)Manufacturing Modules: ITM, BOM, MRP, SFC, CPR, ROUHyperion reporting and enterprise performance analysisCross-functional support for all business departmentsLeadership of a 15-member support team managing incident and service requestsITIL-aligned service management, ticketing, and operational best practices
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