Abhijeet Shrivastava
Head - Customer Relationship Management, Sales and Delivery Tech Cloud ERP ( Amax Consultancy Pvt Ltd ) | EX Product Manager Realmaker l EX Senior Consultant Optimum Solutions । EX Shell | EX-Schneider Electric IT |
- Role
- Operations Manager at Global Hr Solution Achivers
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Abhijeet Shrivastava
I am a results-driven IT and digital transformation leader with 9+ years of experience across Customer Relationship Management (CRM), enterprise sales, revenue growth, delivery governance, product lifecycle management, and large-scale digital transformation programs. My work spans IT services, ERP platforms, HRIS/HRMS solutions, IoT-enabled systems, and enterprise technology ecosystems, with a consistent focus on aligning technology with business outcomes, strengthening customer trust, and delivering scalable digital solutions that create measurable enterprise value.My career sits at the intersection of technology, business strategy, and customer experience. I bring a data-driven, problem-solving mindset, with strong emphasis on automation, analytics, governance, and user-centric design. Over the years, I have worn multiple hats—Engineer, Business Analyst, Product Manager, Consultant, and Revenue Leader—which has given me an end-to-end perspective on how enterprise systems are designed, sold, implemented, governed, adopted, and scaled.Currently, as Head – CRM, Sales & Delivery, I own the entire customer lifecycle across enterprise IT services, ERP, and HRIS/HRMS platforms—from enterprise sales strategy, presales consulting, solution alignment, and contract negotiation to delivery governance, Go-Live stability, and long-term account growth. I work closely with CXO stakeholders as a trusted advisor, driving revenue growth, customer retention, renewals, upsell/cross-sell, and customer lifetime value (CLV) while ensuring execution discipline and delivery excellence.My experience includes end-to-end ERP and HRIS/HRMS implementations, covering payroll, ATS, leave & attendance, finance integration, employee self-service, analytics, and post-Go-Live optimization. I emphasize business process reengineering, change management, and user adoption, ensuring technology delivers real operational impact.Earlier, I worked with Schneider Electric as a Product Engineer on IoT-enabled data center and power management solutions, representing the organization with CPRI, ERDA, UL, and TÜV for testing, compliance, and certification. I have also supported enterprise transformation initiatives at Shell India, focusing on business analysis, process optimization, UAT, and governance. Feel free to reach out:E: a••••••••@gmail.comMob :+91-
Experience
Operations Manager
Mar 2025 — Present · Indore, IN
Education
UPES
Master of Business Administration - MBA, Power Management
2017 — 2019
Galgotias College of Engineering and Technology
Bachelor of Technology - B Tech, Electrical and Electronics Engineering
2011 — 2015
Gujarat Technological University
Online Certification course on Smart cities Planning and Development , Smart cities Planning and Development
2015 — 2016
Duke University
Product Management
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