Abhijeet Banerjee

About Abhijeet Banerjee

About 18 years of work experience in transformation, CXO advisory, solution architecting,…

Experience

1. Principal Consultant (Senior Manager)

   Infosys

   Jan 2010 — Present · Denver, CO, US

   Service Lines: IT Transformation, ESM/ITSM platforms (ServiceNow, Remedy), ITSM Strategy/Process, Presales & Sales Support, ITOM Tools (CA UIM, SolarWinds).* Roles: Program Manager or Service Delivery Manager (Onsite/Offshore), Solutions Architect, Agile Coach, Lead/Principal Consultant.* Leading engagements, programs and teams (sizes varied from 4 through 55) in following areas: Enterprise Service Management (ITSM), ServiceNow (last version Kingston), Remedy ITSM (last version 9.1), IT Transformation.* Secured contract/SoW wins worth MUSD 8+(TCV) as primary/sole contributor in ITSM/ServiceNow space.* Developed solutions and capabilities, either as Service Line Lead leading small-/ mid-sized teams or as key contributor, for following service lines: Service Transformation, Service Integrator, IT Governance and Project Portfolio Management, Splunk CoE, ServiceNow Agile Scrum, Non-Production Environment Management (TEMS).* For the leading Singapore-based financial services company (Nov 18-Mar 19 in India), as Solutions Architect for ServiceNow platform implementation project, contributed to project rescue by delivering top quality Design Documents, Training Guides, Integrated Program Plan (.mpp) deliverables.* For the leading Australia-based logistics company (Jul 18-Oct 18 in India), as Solutions Architect for ServiceNow platform implementation project, led a team of five functional consultants and technical architects for ITSM Process Transformation, User Stories and Requirements, Design Documents, User Manuals and Training Guides.* For a mid-size, US-based BPO company (Jul 16-Jun 18 in Denver CO), as Program Manager for ongoing ServiceNow platform management track as well as enterprise monitoring tools track, led a team of 12 all through transition, steady state and transformation stages of the engagement. In addition, led Transformation exercise for CTO office, with focus on operating model, automation, cost transparency. Sales: KUSD 2900+.

Education

• Government Engineering College, Jabalpur

  Bachelor of Engineering, Mechanical

  1995 — 1999

• IIT Bombay - Shailesh J. Mehta School of Management

  MBA, Management Information Systems, General

  2001 — 2003

• Government Engineering College

  BE - Bachelor of Engineering, Mechanical Engineering

  1995 — 1999

Skills

• Governance
• Business Process Improvement
• Pre-Sales
• Pmbok
• Cmmi
• Pmo
• Test Environment Management
• Solution Architecture
• Management
• IT Strategy
• Itil Consulting
• Requirements Analysis
• Business Analysis
• Global Delivery
• Gap Analysis
• Transition Management
• Program Management
• IT Service Management
• Consulting
• Business Transformation
• Project Governance
• Six Sigma
• Process Consulting
• IT Transformation
• Requirements Gathering
• Software Project Management
• Itil
• Process Improvement
• Business Process
• Outsourcing