Abhijeet Thakur

About Abhijeet Thakur

I am a professional with 7 years of experience leveraging data to execute business…

Experience

1. Business Intelligence Analyst Ii

   Charter Communications

   Oct 2022 — Present · US

   Responsibility:• Led development of Project Proposals, Business Cases, and Business rules for high-level requirements for Businessusers• Developed Gap analysis to show As-is state and To-be state of the need for the system to be implemented• Led the creation of Work Breakdown Structure (WBS) in Chalkboard to visualize the workflow with generative AI(ChatGPT 4.0)• Gathered business requirements from stakeholders and translated them into a detailed Business Requirement tokeep track of all the requirements for implementing the Business Intelligence Reporting and UCM system• Partnered with 5-10 VP and SVP-level stakeholders across 15+ cross-functional teams — spanning Revenue,Marketing, Operations, and Data Governance — to elicit requirements, define KPIs, and deliver domain-specific BI• Designed and managed ETL process for five projects (New Product launches, marketing campaign, Business Changerequest, Data change request, and MRR revenue change) in RDM and Datawarehouse• Conducted analysis on customer retention and expected customer lifetime value using SQL (AWS) and Python• Built 10+ MicroStrategy dashboards consumed by business users, delivering real-time analysis across fourkey business lines (Internet, Video, Voice, and Mobile) for both Residential and Small Medium Business segments• Maintained company-wide dashboards using MicroStrategy and Tableau to assess company performance for 300+KPIs• Overhauled “Offers and Discounts” related KPIs metrics to better understand customer usage and differentiation.Led engagement to improve marketing for Offer intake resulting in increased adoption. Improved KPIs accuracy 50%• Improved product/offer data integration management process using AWS Redshift, JIRA, Chalkboard, SharePoint,MicroStrategy and Tableau resulting in 90% reduction of tickets exceeding target resolution time and 50%reduction in error rate.