Abhijeet Kumar Pal
Analyst | HCLTech
- Role
- Analyst at HCLTech
- Location
- Lucknow, IN
- LinkedIn followers
- 500 followers
About Abhijeet Kumar Pal
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Experience
Analyst
Mar 2024 — Present · Lucknow, IN
A HCLTech Analyst job involves providing technical support to customers, troubleshooting issues, and managing user accounts: Troubleshooting: Diagnose and resolve hardware, software, and network issues for customers Managing user accounts: Administer user access and exit controls, create LAN and email accounts, and grant permissions on network resources Responding to requests: Respond to customer requests via phone, email, instant messages, and tickets Assigning work: Assign work orders and incidents to the appropriate support teams Following up: Follow up with customers until the issue is resolved Maintaining customer experience: Ensure a positive customer experience by resolving issues quickly and adhering to quality standards Updating work logs: Update work logs and follow shifts for escalation processes Collaborating with others: Work with helpdesk peers and support staff to develop procedures and solve problems Participating in training: Participate in on-the-job and commercial training to enhance skills Working shifts: Be willing to work different shifts and national holidays as project demands.
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