Abhijeet Kumar Dubey
Senior Technical Support Engineer @Mishtel Services Private Limited
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WORK HISTORY
Senior Technical Support Engineer @Mishtel Services Private Limited
Noida, IN
Provided technical support and assistance to customers using cloud telephone services.Resolved complex issues related to routing, IVR configurations and system integrations.cooperated with cross-functional teams to identify and resolve product-related issues.conducted training sessions for customers to enhance their understanding of the cloud telephony platform.Assisted in the development and improvement of support documentation and knowledge base.Responded to customer inquiries voi phone, email and live chat in a timely and professional manner.Troubleshot and resolved hardware and software issues related to Cloud telephony system.Acted as a liaison between customers and the product development team, providing valuable feedback for product improvements.Assisted in the onboarding of new customers, ensuring a smooth transition to the cloud telephony platform.Monitored system performance and proactively identified potential issues to prevent service interruption.
EDUCATION
Durgapur Institute of Advanced Technology and Management 155
B.TECH
ABOUT ABHIJEET KUMAR DUBEY
Abhijeet is a B.Tech graduate with total work- experience of 4+ years in Senior Technical support engineers currently working with Mishtel Services Private Limited India, as a consultant.
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