Abhijeet Katre
Product Analyst | Data-Driven Decision Maker | Workflow Automation Expert
- Role
- Product Analyst at ServiceNow
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Abhijeet Katre
Product Analyst with 5+ years of experience driving operational excellence and…
Experience
Product Analyst
Sep 2024 — Present · WA, US
Collaborated with cross-functional teams to design and implement automated workflows on the ServiceNow platform, reducing incident resolution time by 25% using Agile methodologies and Jira for project tracking. Conducted in-depth data analysis using SQL and Tableau to identify bottlenecks in ITSM processes, resulting in a 15% improvement in service desk efficiency. Developed and maintained product roadmaps for ITSM module enhancements, leveraging Microsoft Visio for process mapping and stakeholder alignment. Performed A/B testing using Optimizely to optimize user interfaces for ServiceNow’s self-service portal, increasing user adoption by 20%. Utilized Google Analytics to track user engagement with ITSM tools, providing actionable insights that improved customer satisfaction scores by 10%. Led requirements gathering and user story creation for workflow automation features, ensuring alignment with business needs through Design Thinking workshops.
Education
Isenberg School of Management Umass Amherst
Masters Degree, Business Analytics
2023 — 2024
Coep Technological University
Bachelors Degree
2014 — 2018
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