Abhijeet Jadhav

About Abhijeet Jadhav

Experienced Team Lead with a demonstrated history of working in the Customer service industry. Skilled in Team Motivation, Deep Learning, Team Mentoring, Team Management, and Team Leadership. Bachelor of Commerce - BCom focused in Accounting from Savitribai Phule Pune University.Always ready to accept New Challenges.

Experience

1. Financial Analyst

   UPS Supply Chain Solutions

   Oct 2021 — Present

   Process Europe region client payments via Credit Card over phone call, Online, and banking payments through email; generate payment reference codes accurately. Coordinate with Europe depots to track and ensure shipment delivery. Manage driver missed shipments and undelivered IE shipments. Contact clients to research required VAT charges via phone. Handle high-priority escalation emails and queries related to shipments; assist relevant departments in prompt resolution. Address shipment queries for EU countries on behalf of clients. Validate customer details to prepare refund packets for Benelux Countries (Belgium, Netherlands). Investigate cases of overpayment, double payment, or missing invoices; inform customers via calls and emails; process refunds under Type 22 (AR Refund), Credit Card 770 refund, and adjust write-offs under PPS application and PayPal refund for amounts below 2 EUR. Provide invoices to customers and detail custom charges. Train new associates in the process and assist the team leader with assigned process- related tasks. Collect Australian payments by chasing customers for payments and updating the system accordingly.

Education

• Savitribai Phule Pune University

  Bachelor of Commerce - BCom, Accounting

  2017 — 2018