Abhiissek

About Abhiissek

With over a decade of experience in the Customer Service industry — including 2 years in the FinCrime domain — I’ve built a strong foundation in understanding people, solving problems, and navigating complex systems with precision.🧠 Beyond work, I’m deeply passionate about personal growth. A fitness enthusiast and mindful meditator, I believe a strong body and a clear mind are key to high performance. My days begin with intention and discipline — values I bring into every professional challenge I take on.Currently, I’m learning financial management to sharpen my investment strategies and secure a better future. I’m a family-oriented person, grounded by relationships, yet driven by big dreams. I’m now working towards launching my own brand and business — blending purpose with passion and using every bit of my learning to create something impactful and long-lasting.

Experience

1. Fincrime Analyst Core (Account Protection App L2) Mid i

   Revolut

   Jul 2025 — Present · London, GB

   Day-to-Day Duties as a Counter Fraud Specialist – FinCrime Analyst (APP L2) at Revolut Investigating APP Fraud Cases:Analyze customer-reported authorised push payment (APP) fraud cases.Deep-dive into transaction patterns, customer profiles, and device data.Determine the nature of the fraud (e.g, romance scams, investment scams, impersonation, invoice redirection).Collaborate with the APP L1 team to assess escalations and conduct enhanced investigations. Case Reporting & Documentation:Draft well-structured case summaries with clear rationale for decisions.Ensure all investigations are accurately recorded in internal systems for audit, compliance, and learning purposes.Submit suspicious activity reports (SARs) when necessary. Customer Interaction:Communicate empathetically and clearly with victims of fraud.Provide outcome decisions in line with internal policies and regulatory expectations (e.g, CRM Code in the UK).Educate customers on future fraud prevention. Data Analysis & Pattern Detection:Use analytical tools and transaction monitoring systems to detect trends and red flags.Identify potential mule accounts or fraud rings based on behavior mapping. Policy & Regulatory Compliance:Work closely with compliance and legal teams to ensure alignment with relevant regulatory obligations (FCA, PSD2, AMLD, etc.).Apply Revolut’s fraud risk appetite and policies when making case decisions.🤝 Cross-Functional Collaboration:Liaise with Product, Risk, and Operations teams to flag process loopholes and suggest improvements.Provide insights to improve customer education, fraud detection models, and preventive controls. Training & Continuous Improvement:Participate in weekly team meetings and fraud typology knowledge-sharing sessions.Mentor new joiners and contribute to internal documentation or playbooks.

Education

• Karim City College Jamshedpur

  Bachelor of Commerce - BCom, Accounting and Finance

• Shree Maharshi College of Vedic Astrology

  Post Graduation in Gems and Crystals, Gems & Crystals

• Shree Maharshi College of Vedic Astrology

  Post Graduation in Numerology, Numerology

• WsCube Tech

  Full Stack Digital Marketing Mentorship Program, Marketing Research

• 1% Club

  Personal Financial Planning and Management