Abhijeet Hirekhan

About Abhijeet Hirekhan

I’m a results-driven Application Support Senior Analyst at HCL Technologies with 4+ years…

Experience

1. Senior Software Engineer

   HCLTech

   Dec 2022 — Present · Maharashtra, IN

   HCL Technologies | Project – Citi-ECC Orchestrated L2/L3 support for 8 critical Citi applications, achieving 95.9% uptime through monitoring with ServiceNow, ITRS Geneos, Splunk, and Autosys, ensuring flawless batch processing and global continuity.Cut incident resolution time by 40% by leveraging Splunk for log analysis and ITRS Geneos for real-time alerts, conducting precision root cause analysis to boost system reliability.Automated batch processes and reconciliations using UNIX shell scripts, PL/SQL, and Autosys, driving a 50% efficiency surge and enabling teams to focus on strategic priorities.Led P1/P2 incident bridges with business users, developers, and vendors, applying ITIL practices to resolve issues within SLA, earning a reputation as a trusted crisis leader.Mentored 5 analysts on ITIL, ServiceNow, Autosys, and Splunk, reducing repeat incidents by 30% and fostering a collaborative team culture.Authored runbooks and contingency plans, cutting recovery time by 25% and ensuring uninterrupted service delivery.Enhanced AWS deployments by building Python and JavaScript diagnostic tools, boosting system visibility and operational insights.Delivered actionable insights from Splunk analytics and ServiceNow reports, aligning technical solutions with business needs.Proactively reduced batch process errors by 20% through Autosys and UNIX scripting, strengthening system resilience.Integrated ITIL best practices into incident and problem management, elevating service delivery and setting a standard for operational excellence.

Education

• Jupiter High School ,Khamla

  SSC

  2002 — 2012

• Sindhu College, Panchpavli Road

  HSC

  2012 — 2014

• Gurunanak Institute of Engineering & Technology ,Nagpur

  Bachelor of Engineering - BE

  2015 — 2019